Un-install any recent software or hardware changes. This will help you find an issue caused by a specific plug-in. Remove or disable each effect applied one by one until the problem goes away. Get that codec installed or have the editor export the footage in another format. If you can get the original source re-exported, that may fix the issue.ī It’s likely that it was exported with a codec that you do not have on your computer. If it does, it’s something in the project file.ĭoes a crash occur repeatedly at a certain point in your video? That points to a bad frame. Send the project to another computer to open. Is the problem persisting on their end? If not, it’s something on your system. There is something in the project file itself, not your pieces and parts. If it doesn’t recur, problem solved.Ĭreate a new project file and import your buggy project file into it. Sometimes this will work. Create the comp exactly as your old one, applying effects and adding elements piece by piece until the problem recurs. Try and recreate the issue in a new comp. Some require a newer version of the plug-in to run with the newer software, patch or driver. This is especially important if you’ve updated your host software but not your plug-ins. Most dot updates address bugs and other issues that users find. Run the Adobe updater and reinstall the plug-ins to the latest versions. Make sure you’re running the latest versions of all your software and plug-ins. After things are up and running, restart the application and see if bugginess has gone away. Restart After Effects (or whatever software is giving you issues). Here are some general troubleshooting tips on how to fix issues you may encounter: How do you fix something when you don’t know the cause? Sometimes there are conflicts with plug-ins, known memory issues, or a corrupt file, but a lot of times, there’s no easy answer. Quite often you know where a problem comes from, but sometimes it isn’t so obvious. What was the problem? We have no idea, but it works now and that’s really what is important. In the end, I told him to recreate the final comp and try again, and this time it worked. I had him remove the color correction effects but the problem persisted.
The source of the problem could not be discovered.
He did take it into Premiere for editing, but everything was fine from that point. The frame rates were consistent throughout. By the time it got to the fourth comp for Color Correction, the sync was off. He was taking stop-motion footage and he had it in 4 different comps. After Effects is Running Slow…Memory IssuesĪn After Effects artist I know contacted me with some issues.
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